Terms and Conditions

This legal statement contains the terms and conditions governing this website, www.bunnypout.co.za. By using the website, you expressly agree to abide by all the terms and conditions contained in this Legal Statement.

Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Bunny Pout.

Products Damaged in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us by email within a reasonable period of time after receiving your goods. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Bunny Pout.

Products Lost in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an “official consignment note trace” with the logistic company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.

Faulty Products
Our Company takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the South African Consume Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us at the address referred to at the end of these Terms and let us know what the problem is. We will supply you with an identical product within 30 days after the faulty product has been returned to us by you providing you do not make any further use of the faulty product after you discover that it is faulty. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product is to be sent.

Returns/Change of Mind/Exchanges/Refunds (In-Store and Online Purchases)
Goods may be exchanged or refunded within 14 days of the purchase date. You must provide the original receipt and the product MUST be in its original unused, undamaged sealed packaging. Bunny Pout will assess the product on return and has the right to refuse a refund or exchange if they deem the product does not fall within the above criteria. If the return is approved, Bunny Pout will contact you and offer an exchange, credit note or refund for the invoiced price of the product only. Any delivery charges, gift wrapping or additional fees charged will not be refunded.

Manufacturer’s Warranty
A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Bunny Pout and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.

Cancellation of Orders/Laybys
Provided your items have not been shipped, collected or delivered, you can cancel an order, however a 20% cancellation fee will apply to the total amount.

Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.

Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.

Communication from Bunny Pout
As a condition of purchase from Bunny Pout we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.

Privacy PolicyPrivacy Policy

Personal Information
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Bunny Pout and is not used for any other purpose other than for use by Bunny Pout. You can rest assured knowing that Bunny Pout will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Bunny Pout and for our in house marketing purposes. This enables us to improve the level of service we provide to you.

SSL Encryption of financial information
When purchasing from Bunny Pout, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Bunny Pout on its websites is fully secure.

We don’t store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.

SSL – is the leading security protocol on the Internet and is widely used by many companies in South Africa and around the world. SSL does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a “lock” icon at the top or bottom of your browser. If the lock is closed, you are on a secure SSL or TLS connection; all your financial information is therefore securely encrypted. 

How Your Information is Kept Secure
Bunny Pout provides the user access to its website. A user’s account containing personal information can only be accessed by use of a user name and password. This user name and password information verifies the identity of the user before Bunny Pout will grant a user access to an account. You are responsible for the safekeeping of your user name and password.

If there is any matter or concern not clarified in these “Terms and Policies” or should you wish to contact us, then:
email us at: [email protected]
or send us a WhatApp on +27 64 846 7364.

This legal statement contains the terms and conditions governing this website, www.bunnypout.co.za. By using the website, you expressly agree to abide by all the terms and conditions contained in this Legal Statement.

Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavours to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.

Incorrect Goods Supplied
If we supply you with an incorrect product, we will supply you with the correct product once the incorrect product has been returned. In the event of a wrong product being supplied, you must contact us within 48 hours of receiving your goods. The freight cost incurred will be paid by Bunny Pout.

Products Damaged in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to supply you with the product you have ordered in good condition. If goods are damaged in transit, you will need to contact us by email within a reasonable period of time after receiving your goods. We will supply you with a replacement product once the damaged product has been returned. The freight cost incurred will be paid by Bunny Pout.

Products Lost in Transit
All orders from our website will be delivered by postal service, courier or freight forwarders. These logistic companies will use their best endeavours to deliver you products within 7 days of dispatch. If after 7 days from your purchase date your order has not been delivered, you will need to contact us by e-mail. We will immediately thereafter commence an “official consignment note trace” with the logistic company concerned. If after 10 days from the date of your notification to us the goods cannot be located, we will supply you with a replacement product.

Faulty Products
Our Company takes pride in supplying quality products. Our goods come with guarantees which cannot be excluded under the South African Consume Law (Statutory warranties). You are entitled to a replacement or a refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Statutory warranties: If, within a reasonable period of time after your receipt of the goods, those goods are found to be faulty as a result of a manufacturing defect, then you must contact us at the address referred to at the end of these Terms and let us know what the problem is. We will supply you with an identical product within 30 days after the faulty product has been returned to us by you providing you do not make any further use of the faulty product after you discover that it is faulty. You must, when returning the faulty product, clearly state in writing in BLOCK CAPITALS, the address to which the replacement product is to be sent.

Returns/Change of Mind/Exchanges/Refunds (In-Store and Online Purchases)
Goods may be exchanged or refunded within 14 days of the purchase date. You must provide the original receipt and the product MUST be in its original unused, undamaged sealed packaging. Bunny Pout will assess the product on return and has the right to refuse a refund or exchange if they deem the product does not fall within the above criteria. If the return is approved, Bunny Pout will contact you and offer an exchange, credit note or refund for the invoiced price of the product only. Any delivery charges, gift wrapping or additional fees charged will not be refunded.

Manufacturer’s Warranty
A manufacturer’s warranty begins from the date of invoice, not the date of first use. If you make a claim under a Manufacturer’s warranty, you must pay for the cost of returning the product to Bunny Pout and for the cost of having it delivered to you after repair, exchange or refund (as the case may be). Other Manufacturer warranty details are as stated for each individual item.

Cancellation of Orders/Laybys
Provided your items have not been shipped, collected or delivered, you can cancel an order, however a 20% cancellation fee will apply to the total amount.

SSL Encryption of financial information
When purchasing from Bunny Pout, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. You can rest assured knowing that any credit card and sensitive financial information you provide Bunny Pout on its websites is fully secure.

We don’t store any sensitive credit card information on our website. Secure Socket Layer (SSL) encrypted protection is used for all credit card and financial transactions and this information is sent directly to our ordering processing centre.

SSL – is the leading security protocol on the Internet and is widely used by many companies in South Africa and around the world. SSL does two primary things: 1) it validates the identity of a Website; and 2) it creates an encrypted connection for sending credit card and other personal data. When paying by credit card and entering your credit card details, you will note a “lock” icon at the top or bottom of your browser. If the lock is closed, you are on a secure SSL or TLS connection; all your financial information is therefore securely encrypted. 

Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.

Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.

Communication from Bunny Pout
As a condition of purchase from Bunny Pout we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.

Personal Information
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Bunny Pout and is not used for any other purpose other than for use by Bunny Pout. You can rest assured knowing that Bunny Pout will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Bunny Pout and for our in house marketing purposes. This enables us to improve the level of service we provide to you.

How Your Information is Kept Secure
Bunny Pout provides the user access to its website. A user’s account containing personal information can only be accessed by use of a user name and password. This user name and password information verifies the identity of the user before Bunny Pout will grant a user access to an account. You are responsible for the safekeeping of your user name and password.

If there is any matter or concern not clarified in these “Terms and Policies” or should you wish to contact us, then:
email us at: [email protected]
or send us a WhatApp on +27 64 846 7364.

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